COVID-19 and Nikki Darling

What is Nikki Darling doing differently during the COVID-19 outbreak?

I understand that you may be feeling concerned about shopping, even online shopping, during this global pandemic. I will try to address your concerns here, but please feel free to contact me if you need further clarification.

During this time, Nikki Darling will be operated solely by myself, with no other people entering the office or warehouse.

Aside from continuing to maintain appropriate hygiene measures such as hand-washing and keeping a clean and sanitary work space, I will also be sanitising packages that arrive from distributors and manufacturers before they enter the warehouse. 

WHO advises that the risk of an infected person contaminating commercial goods is low, and the risk of catching the virus from a package is also low.

Will COVID-19 affect my delivery time?

It might. We are following advice from Australia Post, who we use for all of our deliveries, both domestic and international. There may be delays, as extra protective measures are put in place to keep workers safe, and extra demand is put on the system if more people are self-quarantining and getting goods delivered. 

We have been advised by Australia Post that any signature on delivery parcels will still require your presence, but your signature will be a verbal confirmation of your name instead of a physical signature. This applies both to deliveries to your home or office, and collection from post offices for missed deliveries. 

As this situation is rapidly changing, I will try my best to keep the information on this site up to date, but please head to Australia Post Important Updates for the most up-to-date information regarding shipping.

Is Nikki Darling in danger of going out of business? Should I feel safe shopping with you?

Nikki Darling is not concerned about having to close down due to COVID-19. Being a predominantly online-only business helps. During this time, all in-person sales events and meetings have been postponed or cancelled. Whilst this will be a challenging time for all sole traders and small business owners, as it will for so many other people, I feel confident that I can weather this storm with your support. 

Please feel free to contact me if you have any questions, or just to say hi!

- Lauren Clair
Nikki Darling Founder and Operator 

Page Last Updated: 20 March 2020.

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