fast & discreet service - expert advice - flat-rate shipping australia wide - free shipping on orders over $100

frequently asked questions

general questions

Nikki Darling is committed to creating spaces that are fun, approachable and safe for you to learn about sexual health and pleasure. Founded by Lauren Clair in 2015 with the belief that sex toys are for every body and pleasure is your birthright, Nikki Darling strives for a non-prescriptive approach to sex and pleasure and maintains a strong focus on empathy, education and individualised support. Nikki Darling works closely with sex educators and other experts to deliver a quality service and trustworthy product range, and are proud to support a diverse range of community events and organisations.

Nikki Darling has road-tested every product we sell. You may notice that Nikki Darling doesn't carry complete product ranges from all manufacturers; we are not willing to back a product that doesn't meet our high standards. We want our customers to feel the reassurance that comes from our carefully curated selection. We’re not into false hope and false hype and we’re not going to promise anything we can not deliver on. Having said that, we also respect our customers who may have their eye on a toy not currently carried by us. Where possible, we will do our best to custom order these items at competitive prices for you. Get in touch to discuss custom orders or read more about our core values.

The quickest way to pay is with credit card - we accept Visa and Mastercard payments through our secure payment gateway. We do not store, or even see, your credit information. Otherwise, you can pay by Paypal, direct deposit, money order or cheque. In person, cash is also accepted. Please visit our detailed payment info page to find out more.

We know how important it is to be able to contact a Real Person to assist with your delivery enquiries, give you the 411 about a toy, or help you choose the perfect lubricant! That’s why we are available by email, phone, skype, facebook and twitter to chat with you! We make sure we give you all the time that you need, and never rush your experience. Remember - we don’t believe that there are stupid questions when it comes to sexual health and pleasure, so please don’t be shy and feel free to hit us up with your questions!

Yes! We are always open to collaborations with artists, film and tv, community organisations and events. Get in touch with your proposal.

Yes, founder and director Lauren Clair is available for media comment and long-form interviews. Please get in touch via our comment form or send an email to hello@nikkidarling.com.au.

 

shopping and site navigation

We believe that gender, sex and sex toy use is more complex than just ‘women and men’, and that manufacturers and retailers often gender products where there is no need to, and this can be a source of confusion and frustration for some people. Knowing your gender doesn’t mean we know a single thing about how you like to fuck or what you are looking for in a sex toy. We prefer to talk about toys in a way that is more accessible to all people, and hopefully this means our language is more descriptive and permissive as a result.

The best thing to do is research the item - check out reviews from well-regarded sex toy bloggers and reviewers, look up the company’s website, watch product videos and of course, get in touch with the experts at Nikki Darling - we’ve been in the sex toy game for over six years and we know our stuff!

Nikki Darling is all about sexual pleasure and education, and have chosen to leave products of this nature to the experts instead of selling something we don’t entirely understand ourselves. We also have reservations about the safety and health impacts of these types of products, and encourage you to look at any available research and make informed decisions.

Nikki Darling is based in Victoria, Australia. According to state classification laws, we can not sell X-rated or RC material. We invite you to email us if you would like to discuss this further.

Products with specific size requirements (menstrual cups, harnesses, etc) have a size guide tab right on the product page!. Please check the size guide carefully and contact us if you are uncertain which is right for you.

 

shipping and returns

We ship orders via Sendle or Australia Post, usually with Signature on Delivery for your added peace of mind (unless we are sending to a Parcel Locker or PO Box). More detailed shipping information can be found on our shipping page.

Some manufacturers include these items with their products, so you can get to buzzing right away. For the time being, Nikki Darling has chosen not to include extra batteries or toy bags with purchases by default, as we don’t know whether you need them or not (ie. maybe you use rechargeable batteries) and we try to make decisions that reduce waste.

Where possible, we use recycled packaging material (including bubble wrap, paper, etc) to reduce our environmental footprint. Please note that whilst we may reuse packaging, the toys you receive are brand spanking new, guaranteed. Unlike some other retailers, customer returns are NEVER put back into stock, and frankly we find it horrifying that anyone does this.

Of course we can! Just let us know that you want gift wrapping in your order notes, and make sure the shipping name and address is of your recipient if you want us to send it directly to them. If you purchase a greeting card with your order, we can fill it out with your custom message (up to 15 words) and include it with the gift wrapped order: gift-giving made easy!

Nikki Darling has a simple and compliant returns policy for returning faulty items. Detailed returns instructions can be found right here.

Feel free to contact us.