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returns policy

Faulty items can be easily returned for repair, replacement or refund. If you need to organise a return, please follow our returns process for a quick and easy resolution:

The first thing we’ll get you to do is contact us about the issue, sometimes with a little troubleshooting together, we can get your product working! And if not, then we can guide you through the returns process, which looks a little like this:

  • Return the faulty product, including any chargers, cables or accessories that came with it, along with proof of purchase to us at:

nikki darling
suite 483, 585 little collins street
melbourne VIC 3000

  • From there, we’ll test the product and each component to replicate the fault you were experiencing, and then repair, replace or refund in accordance with Australian consumer law.

  • Please rest assured that we will never try to talk you out of something you are entitled to, including a refund. You have rights and we will honour those as part of our core business values: providing an honest and reliable service.