fast & discreet service - expert advice - flat-rate shipping australia wide - free shipping on orders over $100

shipping information

 

We understand that buying sexual health and pleasure products can sometimes be a little intimidating. This is why we guarantee a completely discreet delivery service. Your item will be sent safely to you with no identifying business name or contents description on the packaging.

We provide you with a signature on delivery courier to ensure that your item is arriving in your hands only, and not left in street-side mailboxes or at your front door without your permission! We can ship to residential and business addresses as well as PO Boxes and parcel lockers within Australia. If the address is unattended and no one is available to sign you will receive a missed delivery card.

If you want your item left without a signature on delivery, please specify in the comments. Please also note that we take no responsibility for items that have been delivered without signature on delivery - choosing this option is done so at your own risk. 

As part of our commitment to sustainability, we have partnered with Sendle for our delivery services. Sendle offers a 100% carbon neutral delivery service and a user-friendly, trackable service.

cost: 

We do our best to keep shipping & handling affordable and dependable, which is why we offer a flat fee delivery cost (with signature on delivery and comprehensive tracking) and free shipping for orders over $100. Our delivery fees are as follows:

Orders over $100: free shipping
All other orders: $10.00 flat fee

delivery time frame: 

Orders are usually processed and shipped from our warehouse within two business days*. Once shipped, expected delivery time frames are as follows:

Within Victoria - 1-2 business days.
Outside of Victoria - 1-7 business days.

Please see below for a more specific expected delivery time frame to your area or feel free to contact us if you need to arrange an express service!

  • 1 to 2 business days to Adelaide
  • 1 to 2 business days to Albury
  • Same or next business day to Bendigo
  • 2 to 5 business days to Brisbane
  • 4 to 7 business days to Bundaberg
  • 4 to 7 business days to Cairns
  • 1 to 2 business days to Canberra
  • 1 to 2 business days to Central Coast
  • 2 to 5 business days to Coffs Harbour
  • 3 to 10 business days to Darwin
  • Same or next business day to Geelong
  • 2 to 5 business days to Gold Coast
  • 3 to 5 business days to Hobart
  • 3 to 5 business days to Launceston
  • 4 to 7 business days to Mackay
  • 4 to 7 business days to Maryborough
  • Same or next business day to Melbourne
  • 1 to 2 business days to Newcastle
  • 2 to 5 business days to Northern Rivers
  • 5 to 10 business days to Perth
  • 2 to 5 business days to Port Macquarie
  • 4 to 7 business days to Rockhampton
  • 4 to 7 business days to Sunshine Coast
  • 1 to 2 business days to Sydney
  • 2 to 5 business days to Toowoomba
  • 4 to 7 business days to Townsville
  • 1 to 2 business days to Wollongong

*Please note that the timeframes provided are estimates only. We do our best to get your orders to you ASAP but occasionally we are prevented from doing so. If the processing timeframe will exceed our estimated two business days, we will contact you with an updated timeframe. 

    po boxes and parcel lockers

    If you require your item to be sent to an Australia Post 24/7 parcel locker, please note that this is not compatible with signature on delivery services and we ask that you acknowledge this when placing your order. PO box orders will still be sent with signature on delivery unless otherwise requested.

    Please note, however, that we can not take responsibility for parcels sent without signature on delivery.

    pick up at pop ups:

    If you are attending a nikki darling workshop or other pop up event, you can arrange to collect your order from us at these events at no additional cost. Please contact us by phone or email to arrange this. 

    At this time, no other collection options are available, but we're working on it!

    packaging:

    In keeping with our commitment to sustainable business practices, we reuse packaging material and 'filler' content (paper, air bags, peanuts, bubble wrap etc). We strive to ensure that packaging materials are environmentally friendly without compromising on the strength and security of the parcel.