shipping information

 

We understand that buying sexual health and pleasure products can sometimes be a little intimidating. This is why we guarantee a completely discreet delivery service. Your item will be sent safely to you with no identifying business name or contents description on the packaging.

We will send items with signature on delivery at our discretion - you can expect smaller items to be discreetly delivered to your letterbox, whereas larger items will be delivered to your door. If the address is unattended and no one is available to sign you will receive a missed delivery card. We can ship to residential and business addresses as well as PO Boxes and parcel lockers within Australia. 

We currently use Australia Post for all of our deliveries. Please contact us if there is a better way to get items to your location!

cost: 

We do our best to keep shipping & handling affordable and dependable for you, which is why we offer a flat fee delivery cost and free shipping for orders over $60. Our delivery fees are as follows:

Orders over $60: free shipping
All other orders: $5.00 flat fee
Express Delivery: $12.00

 

delivery time frame:  

Standard and Express Orders are usually processed for shipping within two business days*. Once shipping has commenced, expected standard delivery time frames for Australia Post are as follows:

VICTORIA:

Metro - up to 2 business days
Country - up to 5 business days

REST OF AUSTRALIA:

Metro - up to 3-6 business days
Country - Please ask at your local post office

Express delivery guidelines can be found on the Australia Post website. Please note - if your item does not arrive in the guaranteed time frame, we'd love for you to let us know so we can hold our postal service accountable! 

*We are a very small business, and whilst we do our utmost to have your orders processed immediately, there will be times when our office is unattended (we may be attending an event or in professional training, for example) and as such we allow a grace period to have your orders processed. Where delivery will exceed our expected time frame, we will contact you and keep you in the loop. If you need your order in a hurry, we recommend getting in touch before placing your order to let us know!

    po boxes and parcel lockers

    If you require your item to be sent to an Australia Post 24/7 parcel locker, please note that this is not compatible with signature on delivery services, so complimentary signature on delivery does not apply to these address types.

    signature on delivery:

    If you want your order left without signature on delivery, please specify in the comments. Please also note that we take no responsibility for items that have been delivered without signature on delivery at your request - choosing this option is done so at your own risk. We strongly recommend you select signature on delivery - our service is very discreet - why not have it arrive at work if you can't be at home? 

    pick up at pop ups:

    If you are attending a nikki darling workshop or other pop up event, you can arrange to collect your order from us at these events at no additional cost. Please contact us by phone or email to arrange this. 

    At this time, no other collection options are available, but we're working on it!

    packaging:

    In keeping with our commitment to sustainable business practices, we reuse packaging material and 'filler' content (paper, air bags, peanuts, bubble wrap etc). We strive to ensure that packaging materials are environmentally friendly without compromising on the strength and security of the parcel. Your packaging might be reused - but your product is always brand new.