FLAT-RATE $6 SHIPPING | FREE DOMESTIC SHIPPING ON ORDERS OVER $60 | DISCREET DELIVERY ALWAYS

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Shipping

Buying sexual health and pleasure products sometimes requires discretion - Nikki Darling gets this! This is why we guarantee a completely discreet delivery service. Your item will be sent safely to you with no identifying business name or contents description on the packaging.

Shipping Overview

Shipping is currently available to Australia and New Zealand. If you are located outside of these countries and wish to place an order, please get in touch first and we'll see what we can do! 

We use Australia Post for all of our deliveries. All orders ship with tracking, although international tracking may be limited. We choose Australia Post as it is values-aligned to support a national mail service that delivers to all of Australia - not just places that are cost-efficient for private business to service.

You can expect smaller items to be discreetly delivered to your letterbox, and larger items will be delivered to your door. We will send orders with signature on delivery for an additional cost - this shipping option is available to select at the checkout.

If the address is unattended and no one is available to sign, the parcel will either be left in a safe location, or you will receive a missed delivery notification.

Because we use Australia Post, we can ship to residential and business addresses as well as PO Boxes, Parcel Lockers and Parcel Collect within Australia, and all residential and business addresses in New Zealand.

Cost of Delivery

We do our best to keep shipping & handling affordable and dependable for you, which is why we offer low flat fee delivery costs and free domestic shipping for orders over $60.

Our domestic delivery fees (within Australia) are as follows:

Orders Over $60 - Free | Under $60 - $6.00 | Express Shipping - $12.00

Signature on Delivery is an additional $2.95 and is available to choose as a shipping option at the checkout. 

Our New Zealand delivery fees are as follows: 

Orders Over $200 - Free | Under $200 - $25.00

Signature on Delivery

As of 1 July 2021, Signature on Delivery is a paid opt-in extra. If you wish to have your order delivered with signature on delivery, we ask that you choose the correct shipping option at the checkout. 

Signature on Delivery is available for Parcel Post and Express Post orders.

If you know you will not be at your shipping address to receive your parcel, it is strongly recommended that you select a Signature on Delivery shipping option, or have your parcel sent to a Parcel Collect or Parcel Locker service.

Nikki Darling delivery is very discreet (the business name and logo does not appear on the external packaging), so please consider shipping to your place of work if that is an option for you!

Please note: Nikki Darling takes no responsibility for items that have been delivered without signature on delivery - choosing this option is done so at your own risk. Our liability is limited in the instance that an order goes missing after delivery has been confirmed.

Shipping Timeframe

Please note: All orders may experience a short shipping delay. Orders will be dispatched within 5-7 business days from order date. We apologise for the inconvenience. 

Due to the Corona Virus (COVID-19), there may be disruptions to shipping time-frames and processes. You can read more about what Nikki Darling is doing during this time on the COVID-19 and Nikki Darling page.

Standard and Express Orders are usually processed for shipping within two business days*.

Once shipping has commenced, expected standard delivery time frames for Australia Post are as follows:

VICTORIA | Metro - up to 2 business days | Country - up to 5 business days

REST OF AUSTRALIA | Metro - up to 3-6 business days | Country - Please ask at your local post office

NEW ZEALAND | Metro - up to 7 business days | Country - Delays may occur

Express delivery guidelines can be found on the Australia Post website. Please note - if your item does not arrive in the guaranteed time frame, we'd love for you to let us know so we can hold our postal service accountable! 

Where delivery will exceed our expected time frame, we will contact you and keep you in the loop. If you need your order in a hurry, we recommend getting in touch before placing your order to let us know!

*Nikki Darling is a micro-business, and whilst we do our utmost to have your orders processed immediately, there will be times when our office is unattended (eg. when attending an event, in meetings or during training sessions) and as such we allow a grace period to have your orders processed. We thank you for your understanding and patience.

PO Boxes, Parcel Collect and Parcel Lockers

If you require your item to be sent to an Australia Post 24/7 parcel locker, please note that this is not compatible with signature on delivery services. Please note we will also require an email address for both Parcel Collect and Parcel Locker orders.

Incorrectly Addressed Orders

We ask that you ensure your orders are placed with accurate information, including your shipping address. Your order confirmation email asks you to check your shipping address is correct, and we allow a small amount of time after you place your order in case you need to contact us with any corrections. Once your order is with Australia Post, we can not alter you address details.

If your order is incorrectly addressed and is returned to us, you have the option of having your order re-shipped to the correct address at the true cost of shipping (this cost will differ depending on your location, and will be advised when we contact you) or having your order refunded minus a shipping and administration fee of $20. 

We thank you for understanding that incorrectly addressed items require both time and money to process, and that whilst Nikki Darling has previously worn the cost of customer errors in the past, it is no longer practical to do so.

To avoid this inconvenience, please ensure you double-check your shipping details at the time of placing the order, and then once more after you have placed it!

Pick up at Pop-Ups

If you are attending a Nikki Darling workshop or other pop up event, you can arrange to collect your order from us at these events at no additional cost. 

Please contact us to arrange this. 

At this time, no other collection options are available, but we're working on it!

Packaging

In keeping with our commitment to sustainable business practices, we reuse packaging material and 'filler' content (paper, air bags, peanuts, bubble wrap etc).  

We strive to ensure that packaging materials are environmentally friendly without compromising on the strength and security of the parcel. Any packaging and filler material that Nikki Darling purchases is guaranteed to be recyclable or biodegradable. We use a non-plastic adhesive tape, compostable shipping labels, kraft paper and cardboard that meets safe forest standards.

Please know that your your packaging materials might be reused - but your product is always brand new!