Shipping

We understand that buying sexual health and pleasure products can sometimes be intimidating. This is why we guarantee a completely discreet delivery service. Your item will be sent safely to you with no identifying business name or contents description on the packaging.

Overview

Shipping is currently available to Australia and New Zealand. If you are located outside of these countries and wish to place an order, please get in touch first and we'll see what we can do!

We use Australia Post for all of our deliveries. All orders ship with tracking, although international tracking may be limited.

You can expect smaller items to be discreetly delivered to your letterbox, and larger items will be delivered to your door. We will send orders with signature on delivery for an additional cost - this shipping option is available to select at the checkout.

If the address is unattended and no one is available to sign, the parcel will either be left in a safe location, or you will receive a missed delivery notification.

We can ship to residential and business addresses as well as PO Boxes, Parcel Lockers  and Parcel Collect within Australia.

Cost

We do our best to keep shipping & handling affordable and dependable for you, which is why we offer low flat fee delivery costs and free domestic shipping for orders over $60.

Our domestic delivery fees (within Australia) are as follows:

Orders Over $60 - Free | Under $60 - $6.00 | Express Shipping - $12.00

Signature on Delivery is an additional $2.95 and is available to choose as a shipping option at the checkout. 

Our New Zealand delivery fees are as follows: 

Orders Over $200 - Free | Under $200 - $25.00

Signature on Delivery

As of 1 July 2021, Signature on Delivery is a paid opt-in extra. If you wish to have your order delivered with signature on delivery, we ask that you choose the correct shipping option at the checkout. 

Signature on Delivery is available for Parcel Post and Express Post orders.

If you know you will not be at your shipping address to receive your parcel, it is strongly recommend ed that you select a Signature on Delivery shipping option, or have your parcel sent to a Parcel Collect or Parcel Locker service.

Nikki Darling delivery is very discreet (the business name and logo does not appear on the external packaging). Why not have it arrive at work if you can't be at home to collect it?

Please note: Nikki Darling takes no responsibility for items that have been delivered without signature on delivery - choosing this option is done so at your own risk. Our liability is limited in the instance that an order goes missing after delivery has been confirmed.

Time Frame

Please note: Due to the Corona Virus (COVID-19), there may be disruptions to shipping time-frames and processes. You can read more about what Nikki Darling is doing during this time on the COVID-19 and Nikki Darling page.

Standard and Express Orders are usually processed for shipping within two business days*.

Once shipping has commenced, expected standard delivery time frames for Australia Post are as follows:

VICTORIA | Metro - up to 2 business days | Country - up to 5 business days

REST OF AUSTRALIA | Metro - up to 3-6 business days | Country - Please ask at your local post office

NEW ZEALAND | Metro - up to 7 business days | Country - Delays may occur

Express delivery guidelines can be found on the Australia Post website. Please note - if your item does not arrive in the guaranteed time frame, we'd love for you to let us know so we can hold our postal service accountable! 

*We are a very small business, and whilst we do our utmost to have your orders processed immediately, there will be times when our office is unattended (we may be attending an event or in professional training, for example) and as such we allow a grace period to have your orders processed.

Where delivery will exceed our expected time frame, we will contact you and keep you in the loop. If you need your order in a hurry, we recommend getting in touch before placing your order to let us know!

PO Boxes and Parcel Lockers

If you require your item to be sent to an Australia Post 24/7 parcel locker, please note that this is not compatible with signature on delivery services, so complimentary signature on delivery does not apply to these address types.

Pick up at Pop-Ups

If you are attending a Nikki Darling workshop or other pop up event, you can arrange to collect your order from us at these events at no additional cost. 

Please contact us to arrange this. 

At this time, no other collection options are available, but we're working on it!

Packaging

In keeping with our commitment to sustainable business practices, we reuse packaging material and 'filler' content (paper, air bags, peanuts, bubble wrap etc).

We strive to ensure that packaging materials are environmentally friendly without compromising on the strength and security of the parcel.

Your packaging might be reused - but your product is always brand new.

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